Frequently Asked Questions

Purchasing

How do I acquire a piece from The Grove?
Every acquisition begins with a conversation. Visit our Amman showroom or arrange a remote consultation, and a member of our team will guide you through the collections, finishes, and lead times — and reserve the piece that is right for your home. You may also book a private viewing for an unhurried, one-to-one experience.
How is pricing determined, and where can I see it?
Because each piece reflects its materials, finish, and any bespoke detailing, pricing is shared through consultation rather than a fixed list. Contact us or visit the showroom and we will prepare a considered quotation for the pieces you have in mind.
Do you require a deposit to place an order?
Made-to-order and bespoke commissions are secured with a 50% deposit, with the balance settled before delivery. In-stock pieces are settled in full at the time of purchase.
Can I reserve a piece while I decide?
Of course. Our team can place a short courtesy hold on a piece while you consider your space. Simply ask your consultant or get in touch.

The Showroom & Private Viewings

Where is your showroom?
The Grove is on Wasfi Tal Street (Gardens St), Khalda, Amman. Directions are on the showroom page.
What are your opening hours?
We are open Saturday to Thursday, 10:00 AM – 10:00 PM, and Friday from 2:00 PM – 10:00 PM. You are always welcome to walk in during opening hours.
Do I need an appointment to visit?
You are always welcome to walk in during opening hours. For a more considered experience — the full collection, your consultant’s undivided attention — we recommend you book a private viewing.
What is a private viewing?
A private viewing is time set aside for you alone: a one-to-one with a design consultant, the collections explored at your own pace, and refreshments while you consider materials and finishes for your home.
Can you present pieces that aren’t on the floor?
Yes. Swatches, finish samples, and made-to-order references can be brought out on request, so you can see and feel options beyond what is currently displayed.

Delivery & Installation

Do you deliver across Jordan?
We do. Our delivery service covers Amman and the whole of Jordan — your piece is brought in, assembled, positioned exactly where you would like it, and every trace of packaging taken away before our team leaves.
Can you hold a piece until my space is ready?
Yes — and at no cost. If your home is mid-renovation, you are between addresses, or a piece is finished before you are ready for it, we will keep it in The Grove’s own storage for up to a year, free of charge, and deliver it when the moment is right. Simply let your consultant know.
Will my piece fit — doorways, stairs, and lifts?
Before delivery we check access — doorways, stairwells, lifts, and tight turns — against the dimensions of your piece, so nothing is left to the day itself. For larger commissions we can arrange a site visit in advance. Mention anything you are unsure of when you get in touch and we will plan the route in.
Do you ship internationally?
We deliver across the region and beyond through specialist crating and freight partners. Share your destination when you inquire and we will confirm timelines and arrangements.
What are typical lead times?
In-stock pieces are usually with you within one to two weeks. Made-to-order and bespoke commissions take roughly eight to sixteen weeks, depending on the materials and finishing involved — your consultant will confirm a timeline for your piece.

Materials & Craftsmanship

What materials do you work with?
Solid hardwoods, full-grain leathers, natural stone and marble, and hand-applied finishes. We favor materials that age well and earn their character over years of living.
Are natural variations to be expected?
Yes — and they are part of the appeal. Variation in grain, marble veining, and leather is the signature of a natural material worked by hand. No two pieces are ever identical, and that is by design, not a flaw.
How are your pieces made?
Our pieces are produced with trusted ateliers and finished by hand. The intent is longevity over disposability — furniture composed to be lived with, repaired, and passed on.
Is your sourcing responsible?
We work with responsibly sourced timber and carefully tanned leathers, and we build for endurance rather than replacement. Furniture that lasts is, in itself, the more considered choice.

Bespoke & Interior Design

Can pieces be customized?
Many can — in dimension, finish, upholstery, and configuration. Tell us what you have in mind through our made-to-order inquiry and we will explore what is possible.
Do you offer an interior design service?
We do. Our consultants can compose a single room or an entire home around the way you wish to live in it. Begin with an interior design inquiry and we will be in touch.
Can you match an existing finish in my home?
Often, yes. Bring a sample or a clear photograph to your consultation and we will advise on the closest match — and whether a bespoke finish is the better route.
How does the bespoke process work?
It unfolds in four unhurried steps: a consultation to understand your space, a proposal with materials and finishes, a deposit to commission the work, and finally delivery and installation once your piece is complete.

Warranty & Aftercare

What does your warranty cover?
Our warranty covers craftsmanship and structural integrity for a defined period from delivery. The full terms are set out on the warranty page.
Can a piece be repaired or restored?
Wherever possible, yes. Our aftercare team can arrange repair, restoration, and replacement parts so a piece stays with you for the long term. Tell us what you need and we will advise.
What if my piece arrives damaged?
Please let us know within 48 hours of delivery. We will arrange a remedy or replacement promptly and with care.

To the Trade

Do you work with designers and architects?
We do, through a dedicated trade program offering trade pricing, samples, and project support. Introduce yourself through our trade inquiry.
Do you supply hospitality and contract projects?
Yes. We can specify contract-grade pieces and finishes for hospitality and commercial interiors, at project volume. Begin with a contract inquiry.
How do I join the trade program?
Reach out through our contact page and select the dealer or designer route. We will review your details and be in touch with the next steps.

Getting in Touch

Which route should I choose when I contact you?
When you contact us, we'll first ask what best describes you — a private client, a dealer or designer, or press. Clients are then guided to the right topic, from a product inquiry to interior design, so your note reaches the consultant best placed to help. If nothing fits neatly, choose Something else and we'll see it to the right person.
How soon will I hear back?
A member of our team typically responds within two business days, and often sooner. Each inquiry is read and answered by a person, never a queue, so the reply you receive is considered rather than automatic.
What should I include so you can help quickly?
The more you can share, the more precise our reply. Where relevant, mention the piece or set that has caught your eye — by name or its Set ID — the room or space in question, and any timeline you have in mind. There is no need to know exactly what you want; a few lines about how you'd like to live with the piece is always enough to begin.
Can I visit or speak with someone rather than write to you?
Of course. You are always welcome to come to our Amman showroom during opening hours, or book a private viewing for an unhurried, one-to-one conversation. The contact page is simply there for when writing first is easier for you.
How do I follow up on an inquiry I've already sent?
If you'd like to add to a note you've already sent, simply get in touch again through the same route and mention your earlier message — we'll connect the two. Should your inquiry concern an order already placed, your order or reference number helps us find it at once.